CO-LABS | Transform Your Coworking Space in Multiple Configurations

Community Manager

All Locations, Community, Full-Time

About The Role

The purpose of the Community Manager is to tend to the key relationships in our member community: member-to-member and company-to-member. This role is ideal for an extrovert who is a strong-connector, someone who loves people, is an exceptional communicator and is a natural at building relationships. Experience in community and events management is desired. The Community Manager’s main goals are: onboarding and helping new members connect and build strong relationships; creating shared experiences for members; and managing all member events. This role is essentially the conduit of a healthy and vibrant community and the key curator of the Co-labs member experience.

Key Responsibilities

  1. Organize and participate in events to build community and boost brand awareness
  2. Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  3. Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walk-throughs.
  4. Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events.
  5. Build relationships with customers, potential customers, industry professionals and journalists
  6. Solve member-related issues to ensure a cohesive community and manage member expectations.
  7. Meet with members to resolve issues, process member terminations and other issues of complexity.
  8. Membership Services & Member Experience: This role is the curator, the driver, and director for the every day “vibe” of the space – a general awesome feeling that resonates when you walk in the door – which begins with the onboarding experience and carries through to integration into the membership community, all the while delivering exceptional member experience

Key Requirements

  1. Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  2. Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  3. Excellent writing and verbal communication skills
  4. Hands on experience with social media management for brands
  5. Ability to interpret website traffic and online customer engagement metrics
  6. Knowledge of online marketing and marketing channels
  7. Attention to detail and ability to multitask

Personal Details

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