Member Relations Executive

Front Desk & Operations
Full time

About the role

The Member Relations Executive will be the primary point of contact for the community and will act as the face of Co-labs Coworking Spaces and ensure visitors receive a heartwarming welcome and be the main point of contact for all members in the space. The Member Relations Executive should combine a pleasant personality with a dynamic professional attitude. Our ideal candidate can deal efficiently with member feedback and has a solid customer service approach. Ultimately, the Member Relations Executive should be able to ensure a professional and friendly service to our community.


  1. To be the primary point of contact for members and guests to handle various day-to-day front desk responsibilities
  2. To provide members and guests with exceptional service by understanding their needs, fulfilling their requests, and offering timely solutions 
  3. To collaborate and work with other inter departments such as finance, operations, IT, and business development on specific tasks
  4. To demonstrate a full understanding of our products, services, and offerings 
  5. To be responsible for invoicing, monthly payment collections, and membership contracts 


  1. Minimum Diploma in Hospitality, Business Management, or equivalent. Fresh graduates are encouraged to apply.
  2. Strong verbal and written communication skills
  3. Exceptional organizational and multitasking skills.
  4. A team player with a positive attitude, able to work under pressure, comfortable with dealing with time-sensitive tasks, and able to work in a fast-paced environment
  5. Customer service and/or sales experience a plus
  6. Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  7. Proficient in basic computer skills

Apply today

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